Thank you for your interest in University Hospitals Medicare Advantage Plan by PTHP.

We look forward to helping you with your Medicare Advantage needs.

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Additional Contact Information


Customer Service
Monday – Friday | 8:00 am – 8:00 pm (October 1-March 31, also available Saturday and Sunday)
216-535-4014 | 1-833-954-0483 | (TTY 711)*
Claim status, benefits, eligibility, status of referrals/pre-certifications/prior authorizations 

24-Hour Nurse Hotline
1-844-413-1194

Compliance/FWA Hotline
aultcarepthp.alertline.com | 1-866-307-3528

* We understand that some of our members have special communication needs. We will provide a translator or hearing impaired services (TTY) to those members who are in need. If you require these services, please contact our service center at the numbers provided, and we will gladly assist you (for hearing-impaired members, please use the TTY number indicated for Customer Service).  

We offer multiple ways to contact us or to learn more about University Hospitals Medicare Advantage Plan by PTHP.

  1. Mailing Address: PO Box 6905 Canton, OH 44706
  2. Office Address*: Morrow House | 2600 Sixth Street SW | Canton, OH 44710
  3. Webinars: Visit our webinar page to learn about us from the comfort of your home!



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