Contact Us

Thank you for your interest in University Hospitals Medicare Advantage Plan by PTHP.

We look forward to helping you with your Medicare Advantage needs.

Have a question? Select the corresponding button and submit your question. You will be prompted to fill out a contact form and a representative will be in touch soon.

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Phone Number

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Additional Contact Information

Customer Service
Monday – Friday | 8:00 am – 8:00 pm (October 1-March 31, also available Saturday and Sunday)
216-535-4014 | 1-833-954-0483 | (TTY 711)*
Claim status, benefits, eligibility, status of referrals/pre-certifications/prior authorizations

24-Hour Nurse Hotline
1-844-413-1194

Compliance/FWA Hotline
aultcarepthp.alertline.com | 1-866-307-3528

* We understand that some of our members have special communication needs. We will provide a translator or hearing impaired services (TTY) to those members who are in need. If you require these services, please contact our service center at the numbers provided, and we will gladly assist you (for hearing-impaired members, please use the TTY number indicated for Customer Service).

We offer multiple ways to contact us or to learn more about University Hospitals Medicare Advantage Plan by PTHP.

Mailing Address: PO Box 6905 Canton, OH 44706
Office Address*: Morrow House | 2600 Sixth Street SW | Canton, OH 44710
Webinars: Visit our webinar page to learn about us from the comfort of your home!